We want you to absolutely love your Lullaby Club purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 30 days of receiving your order in exchange for a store gift voucher. Items returned outside of this period will not be accepted.
• We will only accept returned item(s) that have been booked using our returns portal.
• Sale items are final sale and will not be accepted for refund, credit or exchange if you have simply changed your mind or the size does not fit. Please ensure you are checking measurements thoroughly before purchasing. Sale items are located in the permanent sale section of our website. • Orders can be returned back to us for store credit within 30 days of receiving it. (We do not offer refunds) • Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed and unstained. • You will need to cover the cost of return postage. • Store credits in the form of gift cards are valid for 3 years.
If you wish to return your item you must submit a return request online.
Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you.
You will be provided with a return number - you must add this number to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.
All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.
The cost of return shipping is at the customer’s expense and is non-refundable.
We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you have received a faulty item please refer to our faulty returns information.
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