Please read our returns policy to make sure you qualify for a return before you start.
Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at firstname.lastname@example.org and we can help.
Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you.
Please note: If you have not received a confirmation email, please check your junk mail or contact us at email@example.com
You must add your order number and name to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.
The cost of return shipping is at the customer’s expense and is non-refundable.
We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you have received a faulty item please refer to our faulty returns information.
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