FAQ'S
The code will be posted in the TLC community page and the TLC Unfiltered Broadcast on Instagram at 8:50am AEST on the 21st of November
The 40% off discount will apply to all full-priced items only. Be sure to check the sale terms for any specific exclusions.
Use the code 40FOR40 at checkout during the 40-minute sale window to get your discount! Sale ends 21st November at 9:40am AEST
The 40% discount will only apply to purchases completed within the 40-minute window, so make sure to checkout promptly! But don’t worry — after the 40 minutes, the store will switch to 30% off at 9:40am AEST on the 21st November, so you won’t completely miss out on savings.
Sale prices are already reduced, so additional discount codes cannot be applied and all bundles will be turned off during this period.
Yes, we will be posting collection information/photo’s etc in the community page in the lead up to the sale.
No, we are currently not offering HQ pickups for orders. This decision is to ensure that our team can focus on efficiently packing and shipping orders, especially during busy periods like sales and launches. Additionally, pickups require manual handling, which can lead to errors, and we want to maintain the highest level of accuracy for your orders.
Thank you for understanding! If you have any concerns, feel free to reach out to our customer service team.
Yes, that’s correct! Your cart will be cleared once the site closes and you will need to add all items to cart when the site reopens.
Unfortunately, items are available while stocks last, so we recommend shopping as soon as the sale starts to secure your favourites.
Our standard return policy remains in effect during big sales. Please review our returns policy for full details. All sale items are eligible for a store credit or exchange (Aust only), except for final sale items, which cannot be returned.
Due to high order volumes during sales, shipping may take slightly longer than usual. We aim to process orders out asap however, please allow up to 14 business days, and a little extra time for delivery.
We’re unable to combine orders during high-traffic sales, so please make sure everything you want is in your cart before checking out.
Once items sell out during big sales, restocks are usually not guaranteed.
Due to high demand, we’re unable to make changes to orders once they’re placed. Double-check your items and sizes before completing your purchase.
After checkout, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or promotions folder.
Typically, there are no purchase limits.
During our sale period, the free shipping threshold has been temporarily turned off to help accommodate the significant discounts we’re offering across our range. This adjustment allows us to bring you the best deals possible during the sale.
If an item oversells, we will issue a refund back to your original payment method. This can occasionally happen when only one item remains in stock and two customers check out at the same time.
If you'd like to pay full price between the 21st and 24th of November, simply omit the discount code at checkout. However, if you wish to purchase at full price between the 25th of November and the 3rd of December, please wait until the sale period ends, as the discount will be automatically applied at checkout during those dates.
Unfortunately, discount codes cannot be applied once an order has been placed. Please take a moment during checkout to ensure all items, sizes, and your discount code are correctly added before completing your purchase
No, if you have a treet code you wish to use, you will need to contact us (info@thelullabyclub.com.au) prior to the sale period so we can transfer your code to a TLC store credit.
