PSA to my TLC babes
In light of global events, we are taking further measures to ensure the safety of our customers, and ourselves by updating our returns policy effective immediately.
Customer returns & exchanges:
Faulty returns: Faulty garments must first be photographed in detail, highlighting the apparent fault prior to engaging in a return request with us online and posting back to us at HQ.This enables us to assess the garment without further contact. We are relying on our customers honesty and sense of community to do this properly.Please be aware - this is a non-negotiable safety measure that we must adhere to in order to limiting the spread of COVID-19.
Additional measures taken by shipping partners
We are all doing our part to ensure we are operating as safely as possible. Postal services are undergoing further steps to adhere to these tightening guidelines as a directive from the government. Postal and delivery workers are equipped with their own sanitation items including gloves, sanitiser gel and masks and are signing on your behalf (in your presence) whilst observing the recommended social distancing recommendations. Rest assured, your safety is our priority.
We want nothing more than our customers and ourselves to be as safe as possible so are adapting our policies to the strictest possible extent whilst still functioning as the business you love.
Show us some TLC by adhering to this policy, so we can keep adorning your bods in the coziest, comfiest pieces during this global pandemic.
We are all in this together
Thank you for your support.