Easy Returns.

Enter your order number and email associated with the order.

Select the item(s) you'd like to return and select the credit option.

Add your return number to the parcel and ship your return back to us!

Returns Policy

Returns Policy

We want you to absolutely love your Lullaby Club purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 30 days of receiving your order in exchange for an online gift voucher (we do not offer exchanges)Items returned outside of this period will not be accepted


Sale items are final sale and will not be accepted for refund, credit or exchange if you have simply changed your mind or the size does not fit. Please ensure you are checking measurements thoroughly before purchasing. Sale items are located in the permanent sale section of our website. 


We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe


To be eligible for a return, your item must be unused and in the same condition that you received it, which means all tags and labels must be attached.


Some types of goods are exempt from being returned.


Non-returnable items:

  • Items marked as faulty and sold at a discounted price (sample sale items)
  • Gift cards


To complete your return, please lodge a request via our online return portal.

Once you have lodged your return you will receive an email with the instructions on the next steps to take. If you have not received an email, please check your junk mail or submit the return again - Please remember to follow the process to the end and click “credit” to finalise the return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your credit will be processed, in the case of a refund (for faults) a credit will automatically be applied to your credit card or original method of payment (gift cards are non refundable), within a certain amount of days.


Discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code.


If you haven’t received a credit yet, first check your email (and junk mail) for notifications.

Secondly, check your tracking for the returned item, you will not be credited for an item that we have not received,

If you’ve done all of this and you still have not received your credit yet, please contact us at info@thelullabyclub.com.au.


For size returns, unfortunately we cannot guarantee that the item you are after will be in stock (we do not hold stock). Your credit can then be used to purchase any item in our store! Your credit will be valid for three years from the date of issue.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your store credit.


When shipping your return you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for the item if it goes missing.

How do I return my order?

If you wish to return your item you must submit a return request online. 


Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at info@thelullabyclub.com.au and we can help. 


Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you. 


Please note: If you have not received a confirmation email, this means you have not finalised the return process.


You will be provided with a return number - you must add this number to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.


All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.


Return Address:

Unit 1, 297 Macdonnell Road

Clontarf QLD

4019 Australia


Please note: We do not accept drop offs or pick ups.

Can I exchange for a different size? 

We do not offer exchanges. 


If you would like an alternate size or style, please request a store credit when you submit your returns.  

Faulty Item Policy

We apologise if an item you have received is not in perfect condition. 


Please email an image of the fault, along with your full name and order number for further review. We have a 5-week faulty claims period (please note: this excludes general wear and tear), In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 


https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 


Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.



What happens if the size I want isn't available once you receive my return?

Unfortunately, we cannot guarantee that the item you are after will be in stock.

Your credit can then be used to purchase an item of your choice or choose something else you love! Your credit will be valid for three years from the date of issue.


Do I have to pay return postage?

The cost of return shipping is at the customer’s expense and is non-refundable

We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. 

If you have received a faulty item please refer to our faulty returns information.


Can I change my order?

As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed.

Shipping

*PLEASE NOTE* 
Due to COVID-19 some customers may experience delays with their delivery. 

The below time frames are estimates only.
We thank you for your patience. 

country costdelivery timeservice
Australia

from $10.00

(based on weight and location)

free over $250

Express: 1-4 business days

 

Startrack

 New Zealand

Express from $14.00

Standard from $10.00 ( no signature on delivery)

(based on weight and location)

Express: 1-7 business days

Standard: 7-12 business days

Transit times are subject to change

Australia Post
USA & Canada

Express from $25.00

Standard from $15.00 ( no signature on delivery)

(based on weight and location)

Express: 7-12 business days

Standard: 10-18 business days

Transit times are subject to change

Australia Post

Europe*

Express from $30.00

Standard from $18.00 ( no signature on delivery)

(based on weight and location)

Express: 7-15 business days

Standard: 9-20 business days

Transit times are subject to change

Australia Post

Korea

China

Hong Kong

Vietnam

Thailand

Phillipines

Express from $25.00

Standard from $15.00 ( no signature on delivery)

(based on weight and location)

Express: 7-15 business days

Standard: 10-20 business days

 Transit times are subject to change

Australia Post 

 

* Transit times are subject to change *

For all other country transit times and updates on delivery times please click below

Local Pick-Ups

Pick ups may take 24 hours to be ready for collection. Please email if you need it sooner.
We do not offer weekend or public holiday pick ups. 
Please do not come into the warehouse to collect your items until you have received an email from us advising that your order is ready for Pick up.
Pick up's available from 8:30am-3pm 

Warehouse Pick-up Location:
Unit 1, 297 Macdonnell Road
Clontarf QLD 4019
Pick up your order at our warehouse at the front roller door by the shipping container on the Storie Street side across from Neli Coffee.

Domestic Orders

All orders are shipped from our HQ in Brisbane, Australia.


We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.


Your order will need to be placed prior to 10am for same day dispatch.


Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.


All domestic orders are dispatched via Startrack. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.


Please refer to the Australia Post website for further information regarding delivery times.

International Orders

All orders are shipped from our HQ in Brisbane, Australia.


We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.


Your order will need to be placed prior to 10am for same day dispatch.


Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.


Please note, The Lullaby Club does not ship to all countries and we highly recommend using a business address for delivery.


International orders are dispatched using DHL Express or Australia Post you can find transit times here 


All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.


The Lullaby Club does not offer any assistance in this process.

Return To Sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. 


The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.


Missing parcels

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or DHL.


Replacements or refunds will not be given for products missing in transit.

Countries we ship to

  • United States
  • United Kingdom
  • Taiwan 
  • Europe
  • New Zealand
  • UAE
  • Canada
  • Japan
  • Singapore
  • Hong Kong
  • China
  • Mexico

Pre-Orders

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

When will my Pre-Order be shipped?

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. 


The Lullaby Club is not held liable for any unforeseen delays that may occur. So please take extra care when placing your order, as we do not issue refunds for unexpected shipping delays, change of mind/sizing or cancellations.

Can you split shipments?

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders however, if you wish to do so, please contact us at info@thelullabyclub.com.au 

Can I cancel my pre-order?

All pre order sales are final and cannot be cancelled or modified. 

Pre orders can not be exchanged before delivery.


Discount Codes & Promotions

Discount codes are limited to one per customer per purchase and are good for a one time use only per customer. The discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code. Discount codes cannot be combined with other promotions. The Lullaby Club may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from The Lullaby Club by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, discounts, prizes or benefits obtained through such means. The Lullaby Club reserves the right to refuse or alter any discount or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.


Discount codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If you do not apply your code to your order before processing payment, the code value will not be refunded.