• We offer a full refund to your original payment method OR credit notes (at the value paid plus 10% & have no expiry date) on all unworn, unwashed full priced merchandise returned within 30 days of the date of purchase.

• We are sorry but we cannot offer exchanges on merchandise. If you wish to receive a different size, please place a new order.

• Original shipping costs are non-refundable.

• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense. We recommend that you use a traceable delivery service and retain the proof of postage.

• If you use a discount code this policy does not apply to you - you will only be eligible for a store credit.

Gift cards are not redeemable for cash refunds.

• You are welcome to return your sale or discounted merchandise or to us within 30 days of receiving your order in exchange for an online gift voucher.

• We do not issue exchanges, once you receive your online store credit you can repurchase your correct size.

• Discount codes have no cash value and if a return is made, your online store credit will be the amount that you paid – total amount at checkout less the value of the discount code.

• Shipping costs are non-refundable.

• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.

• Return postage costs are at the customer expense. We recommend that you use a traceable delivery service and retain the proof of postage.

Some types of goods are exempt from being returned.

Non-returnable items:

• Items marked as faulty, and sold at a discounted price this includes warehouse and samples sales

• Gift cards

Please read our returns policy to make sure you qualify for a return before you start.

Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at info@thelullabyclub.com.au and we can help. 

Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you. 

Please note: If you have not received a confirmation email, please check your junk mail or contact us at info@thelullabyclub.com.au

You must add your order number and name to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.

All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.

Return Address:

Unit 2, 13 Axis Court

Burpengary QLD

4505 Australia

We also accept returns and exchanges in store.

We apologise if an item you have received is not in perfect condition. 

Please email an image of the fault, along with your full name and order number for further review. We have a 5-week faulty claims period (please note: this excludes general wear and tear), In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 

Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.

We do not offer exchanges. 

If you would like an alternate size or style, please request a store credit when you submit your returns.  

All orders are shipped from our HQ in Brisbane, Australia.

We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.

Your order will need to be placed prior to 10am for same day dispatch.

Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.

All domestic orders are dispatched via Startrack. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.

Please refer to the Australia Post website for further information regarding delivery times.

All orders are shipped from our HQ in Brisbane, Australia.

We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.

Your order will need to be placed prior to 10am for same day dispatch.

Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.

Please note, The Lullaby Club does not ship to all countries and we highly recommend using a business address for delivery.

International orders are dispatched using DHL Express or Australia Post you can find transit times here 

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.

The Lullaby Club does not offer any assistance in this process.

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. 

The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or DHL.

Replacements or refunds will not be given for products missing in transit.

• United States
• United Kingdom
• Taiwan 
• Europe
• New Zealand
• UAE
• Canada
• Japan
• Singapore
• Hong Kong
• China
• Mexico