Returns Policy

We want you to absolutely love your Lullaby Club purchase. 

Please ensure you read our returns policy carefully before making a purchase.


Still unsure?

Returns Policy

We want you to absolutely love your Lullaby Club purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 20 days of receiving your order in exchange for an online gift voucher. Items returned outside of this period will not be accepted

• We will only accept returned item(s) that have been booked using our returns portal. 
• Orders can be returned back to us for store credit within 20 days of receiving it. (We do not offer refunds)
• Your item(s) will need to be in their original condition, with tags attached, unworn/unwashed and unstained.
• You will need to cover the cost of return postage.
• Online store credits in the form of online gift cards are valid for 3 years.

• You may only submit one return auth # per order


TERMS & CONDITIONS OF SECONDS SALE:


These are seconds and WILL have some of the following problems:


• Variations in dyed colour (tops may look different in shade to bottoms)

• Stains

• Missing buttons

• Sizing issues

• Faults in fabric

• Excess dye spots

• Marks


Please read the following terms and conditions of sale. By purchasing this item you are agreeing to these terms.


• Seconds items are final sale and can not be returned for refund.

• You cannot choose the colour of the items in the mystery pack, you can only choose the size. If you are unhappy with the colour you cannot return as change of mind.

• We cannot guarantee you will not receive two of the same item or colour if you chose multiple packs or items.

• You cannot return the item as faulty as these have been listed and by purchasing you are agreeing to the terms of sale

• You cannot exchange items in the pack for different sizes.


How do I return my order?

If you wish to return your item you must submit a return request online. 


Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at info@thelullabyclub.com.au and we can help. 


Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you. 


Please note: If you have not received a confirmation email, this means you have not finalised the return process.


You will be provided with a return number - you must add this number to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.


All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.

Can I exchange for a different size? 

We do not offer exchanges. 


If you would like an alternate size or style, please request a store credit when you submit your returns.  

Faulty Item Policy

We apologise if an item you have received is not in perfect condition. 


Please email an image of the fault, along with your full name and order number for further review. We have a 5-week faulty claims period (please note: this excludes general wear and tear), In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 


https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 


Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.



What happens if the size I want isn't available once you receive my return?

Unfortunately, we cannot guarantee that the item you are after will be in stock.

Your credit can then be used to purchase an item of your choice or choose something else you love! Your credit will be valid for three years from the date of issue.


Do I have to pay return postage?

The cost of return shipping is at the customer’s expense and is non-refundable

We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. 

If you have received a faulty item please refer to our faulty returns information.


Shipping

*Please note* due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. 

We thank you for your patience.

Domestic Orders

All orders are shipped from our HQ in Brisbane, Australia.


We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.


Your order will need to be placed prior to 10am for same day dispatch.


Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.


All domestic orders are dispatched via Australia Standard Parcel Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.


Please refer to the Australia Post website for further information regarding delivery times.

International Orders

All orders are shipped from our HQ in Brisbane, Australia.


We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.


Your order will need to be placed prior to 10am for same day dispatch.


Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.


Please note, The Lullaby Club does not ship to all countries and we highly recommend using a business address for delivery.


International orders are dispatched using DHL Express and will take 2-7 business days to arrive.


All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.


The Lullaby Club does not offer any assistance in this process.

Return To Sender

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. 


The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.


Missing parcels

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or DHL.


Replacements or refunds will not be given for products missing in transit.

Countries we ship to

  • United States
  • United Kingdom
  • Taiwan 
  • Europe
  • New Zealand
  • UAE
  • Canada
  • Japan
  • Singapore
  • Hong Kong
  • China
  • Mexico
  • Russia

Pre-Orders

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

When will my Pre-Order be shipped?

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. 


The Lullaby Club is not held liable for any unforeseen delays that may occur. So please take extra care when placing your order, as we do not issue refunds for unexpected shipping delays, change of mind/sizing or cancellations.

Can you split shipments?

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split orders however, if you wish to do so, please contact us at info@thelullabyclub.com.au 

Can I cancel my pre-order?

All pre order sales are final and cannot be cancelled or modified. 

Pre orders can not be exchanged before delivery.


Discount Codes

Discount codes are limited to one per customer per purchase and are good for a one time use only per customer. The discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code. Discount codes cannot be combined with other promotions. The Lullaby Club may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from The Lullaby Club by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, discounts, prizes or benefits obtained through such means. The Lullaby Club reserves the right to refuse or alter any discount or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.


Discount codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If you do not apply your code to your order before processing payment, the code value will not be refunded.