We want you to absolutely love your Lullaby Club purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 30 days of receiving your order in exchange for an online gift voucher (we do not offer exchanges). Items returned outside of this period will not be accepted. 

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe

To be eligible for a return, your item must be unused and in the same condition that you received it, which means all tags and labels must be attached.

Some types of goods are exempt from being returned.

Non-returnable items:

• Items marked as faulty and sold at a discounted price (sample sale items)
• Gift cards

To complete your return, please lodge a request via our online return portal.

Once you have lodged your return you will receive an email with the instructions on the next steps to take. If you have not received an email, please check your junk mail or submit the return again - Please remember to follow the process to the end and click “credit” to finalise the return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your credit will be processed, in the case of a refund (for faults) a credit will automatically be applied to your credit card or original method of payment (gift cards are non refundable), within a certain amount of days.

Discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code.

If you haven’t received a credit yet, first check your email (and junk mail) for notifications.

Secondly, check your tracking for the returned item, you will not be credited for an item that we have not received,

If you’ve done all of this and you still have not received your credit yet, please contact us at info@thelullabyclub.com.au.

For size returns, unfortunately we cannot guarantee that the item you are after will be in stock (we do not hold stock). Your credit can then be used to purchase any item in our store! Your credit will be valid for three years from the date of issue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your store credit.

When shipping your return you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for the item if it goes missing.

If you wish to return your item you must submit a return request online. 

Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at info@thelullabyclub.com.au and we can help. 

Once you have submitted your order please give us up to 24 hours to accept the return. If we need any further information we will contact you. 

Please note: If you have not received a confirmation email, this means you have not finalised the return process.

You will be provided with a return number - you must add this number to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.

All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.

Return Address:

Unit 1, 297 Macdonnell Road

Clontarf QLD

4019 Australia

Please note: We do not accept drop offs or pick ups.

We do not offer exchanges. 

If you would like an alternate size or style, please request a store credit when you submit your returns.  

We apologise if an item you have received is not in perfect condition. 

Please email an image of the fault, along with your full name and order number for further review. We have a 5-week faulty claims period (please note: this excludes general wear and tear), In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund 

Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.

All orders are shipped from our HQ in Brisbane, Australia.

We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.

Your order will need to be placed prior to 10am for same day dispatch.

We offer Express and Regular post options. 

Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.

All domestic orders are dispatched via Australia Post. Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.

Please refer to the Australia Post website for further information regarding delivery times.

All orders are shipped from our HQ in Brisbane, Australia.

We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.

Your order will need to be placed prior to 10am for same day dispatch.

Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.

Please note, The Lullaby Club does not ship to all countries and we highly recommend using a business address for delivery.

International orders are dispatched using DHL Express and take an average of  2-7 business days to arrive.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.

The Lullaby Club does not offer any assistance in this process.

It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable. 

The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or DHL.

Replacements or refunds will not be given for products missing in transit.

• United States
• United Kingdom
• Taiwan 
• Europe
• New Zealand
• UAE
• Canada
• Japan
• Singapore
• Hong Kong
• China
• Mexico