Shipping & FAQ's
At The Lullaby Club, we strive to make your shopping experience seamless and enjoyable. Below you’ll find important details about our shipping policies.
Shipping Locations
We ship from Brisbane, Australia to a variety of locations, including:
• Australia
• USA
• New Zealand
• Selected Asian countries
• Selected European countries
Shipping Methods
• Domestic Shipping: We use Australia Post for both standard and express shipping options.
• International Shipping: We utilize Australia Post and DHL for overseas deliveries.
Processing Time
• Standard Processing: Orders are typically processed and shipped within 1-3 business days.
• Sale Periods: During high-volume periods such as sales or product launches, processing times may extend up to 14 days.
Shipping Costs
• Domestic Rates:
• Standard Shipping: $9.95
• Express Shipping: $14.95
• Free shipping on orders over $250
• International Rates: Shipping costs are calculated based on weight and location.
Delivery Timeframes
Delivery times vary depending on the destination. For specific estimates, please refer to the Australia Post website.
Order Tracking
Once your order has been shipped, we will provide you with tracking information so you can monitor your delivery.
Lost or Damaged Items
To safeguard your purchase, we offer an optional insurance at checkout for $3.99. This coverage protects against loss or damage during transit. If your order is lost or damaged, please reach out to us for assistance.
Customer Support
For any shipping-related inquiries, please contact us at:
Email: info@thelullabyclub.com.au
Returns and Exchanges
For information on returns and exchanges, please refer to our Returns Policy.
Order Questions
Didn't find your answer?
Feel free to email us at info@thelullabyclub.com.au. We'll respond within 24 hours. Please keep in mind that we don't respond on weekends or public holidays.
